Questions, answered

Most things are covered below or one click away. If what you need is not here, write to us — a real person reads that inbox.

Before you buy

What each pass covers, whether you need a partner, which levels the workshops are taught at, and what happens if your plans change are all on the FAQ. Prices and current availability are live on the Passes page, straight from our ticketing.

After you have bought

Your tickets arrive by email as soon as payment clears. If they have not appeared, check your spam folder first, then look them up at tickets.casaluna.se/my-tickets — enter the email address you booked with and they will be sent again.

For anything else about an order, email us with your confirmation to hand. It is the fastest way for us to find you.

Planning your trip

Routes from Landvetter, Copenhagen and Oslo, the partner hotel, and what to pack are in the festival guides. Travel & Stay has room types and current prices.

A safe, consent-first floor

Our Code of Conduct applies to everyone — dancers, teachers, DJs and crew alike. The short version: consent is asked for, and it can be withdrawn at any moment, in any dance, for any reason or none at all.

If you feel unsafe or saw something wrong, tell any member of the team. You will be taken seriously, you do not need proof, and it does not need to have happened to you. Important info has emergency numbers and what to do on the night.

Still need a hand?

Email lalunafestival@casaluna.se. During the festival the fastest route is in person — there is always someone at the entrance — and same-day changes go out through the festival app first.