Important info
The page worth reading once before you travel and remembering where to find again. Emergency numbers, what to do if something goes wrong, and how to reach us.
Emergency numbers in Sweden
- 112 — police, ambulance and fire, for any emergency. Free from any phone, and operators speak English.
- 1177 — non-emergency healthcare advice, around the clock. Call this before going to a hospital if you are unsure how serious something is.
- 114 14 — police, for anything that is not an emergency.
112 is the number to call if someone is seriously hurt or in danger. Do not hesitate over whether it is serious enough — that judgement is the operator's to make, not yours.
Medical care nearby
Mölndal has its own hospital with an emergency department, a short distance from the venue. For anything less urgent, call 1177 first — they will tell you where to go and often save you a trip. Pharmacies in Sweden are marked Apotek; most keep ordinary shop hours, so pick up anything you might need during the day rather than at midnight.
If you are visiting from an EU or EEA country, bring your European Health Insurance Card. From anywhere else, make sure your travel insurance covers medical treatment in Sweden.
Your wristband
Your wristband is your pass. It is checked at the door to every room, so keep it on for the whole weekend — a removed wristband cannot be reissued. If it is damaged or comes loose, find a member of the team before it falls off, not after.
If you feel unsafe, or saw something wrong
Tell us. Any member of the team, at any point, and you will be taken seriously. You do not need proof and you do not need to have been the person it happened to — if something looked wrong, that is reason enough to say so.
Our Code of Conduct sets out what we expect of everyone on the floor and what happens when someone falls short of it. The short version: consent is asked for and can be withdrawn at any moment, in any dance, for any reason or none.
Reaching the team
During the festival, the fastest route is in person — there is always someone at the entrance. Announcements and same-day changes go out through the festival app first.
Before or after the weekend, email lalunafestival@casaluna.se. For anything about a pass you have already bought, your confirmation email is the fastest reference to have in front of you.
Everything else
Questions about passes, partners, levels and refunds are answered on the FAQ. Travel and accommodation are covered under Travel & Stay.